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Six Sigma
Six Sigma was implemented at Southern Clay in 2004. It is widely recognized as one the world’s most successful business improvement processes. Six Sigma implementation will change the behavior in an organization by asking the tougher questions until quantifiable answers are obtained. Six Sigma companies relentlessly question every number, every process, and every step to create the final product.

Six Sigma applies mathematical and scientific techniques to solve quality problems and drives out variation using facts and data in place of opinion and intuition. It creates an internal infrastructure that includes executives, managers, engineers, operations and service personnel. Once Six Sigma has been totally integrated within an organization, those individuals are able to affect changes in the way business is done, delighting customers and increasing profitability.

Six Sigma Terms
Critical to Quality – Attributes most important to the customer

Defect – Failing to deliver what the customer wants

Process Capability – What your process can deliver

Variation – What the customer sees and feels

  

At Southern Clay Products, Inc. our commitment to quality reaches far beyond superior products.  We realize the importance of excellence in all we do and know first hand that our responsibility as a world leader in our markets must first start with operations and customer support. 

For nearly twenty years, Southern Clay Products, Inc. has worked to go above and beyond industry standards to achieve this level of commitment, which includes
receiving ISO 9001 registration in June of 1993, and we have no intention of stopping as a true dedication to quality can never be ‘good enough.’

At the core of this responsibility is our implementation of Six Sigma, a widely recognized business improvement process which questions every number, process, and step taken to create our final product.  Six Sigma is not based upon opinion or popular belief.  It uses data and facts, math and science, and relentlessly seeks out any quality issues that may arise in order to create effective change which leads to greater customer success. 

Our employees know and choose to work above the bar.  Through training and encouragement the men and women who serve Southern Clay Products, Inc. at our core are known for creativity and innovation and rewarded for taking responsibility to improve their areas of expertise.  Our management team leads the way by making critical suggestions, organizing strategies, and assisting each employee in their areas of responsibility.   Just as our parent company, Rockwood Specialties Group, Inc. works to maintain a commitment in excellence, we here at Southern Clay Products, Inc. will do all that is necessary to achieve outstanding customer satisfaction by providing the highest quality product lines and services to our customers and by constantly striving to achieve continuous improvements.  Our dedication to continuous improvement does not stop with formulating better products but also in each aspect of our business structure including productivity and the safety of our employees and the environment.  Southern Clay Products, Inc. boasts an overall commitment to all levels of quality in each and every department of our company.

Customer Service Staff

USA
Gonzales, TX
 

Clockwise from lower left : Ruth Ritter, Carolyn Dex, Lupe Martinez, Susan Simper, Shari Stefinsky, Dee Bennett

Louisville, KY  

From left to right: Lisa Beam, Joyce Leonard, Tirana Simpson

EUROPE
Moosburg, Germany

From left to right: Petra Neumaier, Syliva Reiter and Irene Deibus

Widnes, UK

Clockwise from lower left :Tracey-Jane Beaumont, Janet Hegarty, Mike Arrowsmith, Jane Maloney, Adele Kettless


ASIA
Singapore


Berlina Chua